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Mu-En Chiu邱沐恩

Business & Technology Builder · AI, Operations, and Strategy

I combine business and engineering perspectives to turn ambiguous operational and business problems into practical analysis, workflows, and digital tools. My recent focus is on AI applications, workflow automation, operations optimization, and data-driven decision making.

Portrait of CHIU, Mu-En

About

I am a double-major student in Business Administration and Computer Science at National Taiwan University. I enjoy working on problems that sit between business needs and technical implementation: understanding the context, clarifying constraints, and turning ideas into practical solutions through data, process design, or software tools. My experience spans AI applications, operations analysis, workflow automation, and cross-functional collaboration, and I care deeply about whether technology can be understood, adopted, and used in real settings.

AI-driven systems

Operational excellence

Workflow automation

Cross-functional communication

Education

National Taiwan University

Double Major in Department of Business Administration (Technology Management) & Department of Computer Science and Information Engineering

Aug 2023 - Jun 2027 (expected)
Academic Highlights
  • Dean's List Award (Top 5%) - 2023 Fall & 2024 Spring
  • Presidential Award (Top 2%) - 2024 Academic Year
  • GPA: 4.13 / 4.3
Relevant Coursework

Management

Operations ManagementSupply Chain ManagementDatabase ManagementManufacturing Data ScienceSoftware Project ManagementFinTechOptimization Methods

CSIE

Data Structures & AlgorithmsAlgorithm Design & AnalysisSystem ProgrammingOperating SystemsComputer NetworksMachine LearningFoundations of Artificial Intelligence

Featured Projects

TSMC IT CareerHack Champion

I.R.I.S. — IT Incident Assistant

Feb 2026

My team and I built an autonomous multi-agent system to support IT incident analysis, root-cause investigation, and post-incident documentation.

  • Built with n8n, Google Vertex AI, context-aware RAG, and PostgreSQL.
  • Designed a multi-agent workflow for root-cause analysis.
  • Created a verifier loop to reduce hallucination by checking logs and private codebases.
  • Projected 40% reduction in MTTR through automated documentation and knowledge reuse.
LLM AgentsRAGVertex AIn8nPostgreSQLpgvectorIncident Response
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Micron MIMORY Award Finalist

WaferCopilot — GenAI Smart Manufacturing Assistant

Jan - May 2026

A human-in-the-loop decision workflow that connects wafer defect classification, explainability, SOP-grounded diagnostics, and simulation before engineers approve process adjustments.

  • Combined ResNet-18 wafer defect classification with Grad-CAM explainability and an RAG-powered LLM engine.
  • Connected visual defect patterns with simulated FDC machine logs for traceable diagnostics.
  • For simulatable defect cases, let engineers invoke a rule-based digital twin surrogate before acting on a parameter change.
  • Reduced hallucination risk by grounding recommendations in SOPs and manufacturing signals.
GenAISmart ManufacturingResNet-18Grad-CAMRAGDigital Twin
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DAS 2026 Excellent Paper Award

Bus Bunching RL Dispatch Optimization

Apr - Jun 2026

A reinforcement-learning dispatch optimization system for Taipei's Dunhua Main Line, designed to reduce bus bunching while balancing passenger waiting time and operating cost.

  • Integrated TDX route data, Taipei Bus GPS APIs, and CODIS weather data into a dispatch simulation environment.
  • Modeled departure control as a sequential decision problem and trained a PyTorch DDQN agent.
  • Balanced bunching risk, passenger waiting time, and operating cost in the reward design.
  • Reduced bunching volume by 22.9% and bunching occurrence time by 16.2% versus a fixed-headway baseline.
Reinforcement LearningPyTorchDDQNSimulationTransitOptimization
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NTU FinTech Course Project

FashionDistill — Generative AI for Market-Aware Fashion Design

Mar - Jun 2025

I used real H&M transaction data as market signals to design a generative AI framework that predicts fashion trends and visualizes potential products.

  • Integrated LLaVA and Vicuna to produce trend-aware prompts.
  • Used 106 weeks of H&M transaction data.
  • Fine-tuned a Latent Diffusion Model with Direct Preference Optimization.
  • Improved prediction accuracy by 4-7% over baseline, supporting inventory planning and market response.
Generative AILLaVAVicunaDiffusion ModelDPOForecasting

Young Turing Program, SYSTEX Corp.

AI News Summarization Tool

Sep 2023 - Mar 2024

I developed an AI pipeline that automates daily news highlight generation through summarization, speech synthesis, and image retrieval.

  • Designed an automated news summarization pipeline.
  • Combined NLP, text-to-speech, and image retrieval.
  • Managed development milestones and module integration.
  • Built daily news summarization workflow automation with Python and APIs.
NLPPythonAutomationAPIsTTSProject Management

NTU Operations Management Course Project

DeJeng Beverage Shop Optimization

Jun 2025

I led a 6-member team to model a beverage chain's operations, identify bottlenecks, and evaluate process improvements through computer simulation.

  • Led a 6-member team.
  • Built a computer simulation to analyze operational bottlenecks and test improvements.
  • Coordinated cross-functional discussions.
  • Simulation results showed a 70% reduction in customer waiting time without additional operating cost.
OperationsProcess OptimizationTeam LeadershipData AnalysisBusiness Impact

Experience

AI Engineer Intern

Jul 2026 - Present

Trend Micro

I work on Trend Micro's internal AI agent, improving its memory and skills systems so the agent can distill past experience into reusable skills and keep raising its task performance.

AI AgentsLLMAgent MemorySkill Systems

Research Assistant

Oct 2025 - Present

Prof. Shih-Chun (Daniel) Chin's Lab, Dept. of Business Administration, NTU

I developed web crawlers to collect large-scale sales data for marketing research.

Web CrawlingMarketing ResearchData Collection

GEM Trailblazer Summer Programme

Jun - Jul 2025

Nanyang Technological University, Singapore

I completed Analytics I: Visual & Predictive Techniques, a four-week credit-bearing course taught fully in English, and worked in multinational student teams to build credit risk models (logistic regression and CART) on the German Credit dataset, reaching 77.7% prediction accuracy.

Data AnalyticsCredit Risk ModelingCross-cultural Collaboration

NTU-PKU Elite Camp (20th)

Jul 2024

NTU College of Management × PKU Guanghua School of Management

I was selected for this two-week exchange across Taipei and Beijing: presenting ESG company case studies and exchanging feedback with PKU students, visiting Nan Shan Life and Xiaomi's EV factory, and building cross-strait friendships through cultural trips from Alishan to the Great Wall.

ESG Case StudyCross-cultural CommunicationStrategy

Volunteer Service & Ministry

2022 - Present

I serve as pianist and sound-control support in a worship team two to three times a month, and have joined overseas service programs in Jordan and Malaysia, supporting refugee education for 200+ children alongside volunteers from 10+ countries.

LeadershipServiceCommunicationAdaptability

Skills

Technical Implementation

PythonC / C++SQLGitDockerLinux

AI & Automation

RAGLLM AgentsGoogle Vertex AIPyTorchn8n

Business & Operations

Process OptimizationSupply Chain ManagementBusiness ForecastingMarket Analysis

Data Analytics

Statistical AnalysisData VisualizationDatabase ManagementR

Contact

If you are working on AI applications, workflow automation, operations optimization, business analysis, or problems that require both business understanding and technical implementation, feel free to reach out.

Mu-En Chiu | Business & Technology Builder